NEW TRAINING! The next "Mind Your Business" training event is on February 21st
1) I just paid my annual fee. What happens next?
There are several "behind-the-scenes" actions that occur once your payment is completed in PayPal.
- Enrollees are added to the program mail group using basic information from PayPal (first name, last name, email address).
- A "Welcome" email containing additional information and next steps is immediately sent to the enrollee.
- A coach profile is created in the coaches' database to include City, State, or Country which is also obtained through PayPal.
2) How can I change my email address for the program?
When you pay through PayPal, the email address from your account is used by default. If you prefer to use a different email, simply notify the program administrator right away by using the "Contact Us" page on this website and send your request through the online form, or via WhatsApp. We're happy to update your profile immediately.
3) I used someone else's PayPal Account for payment. How do I provide my info instead?
If you used a different PayPal account and want to change all of your information, follow the steps in question #2 above to send an email with the needed corrections. We're happy to make any changes needed to your profile.
4) Does my annual admin fee automatically renew each year?
No, annual payments are not set to automatically renew. Participants will be given notice when it's time to renew their annual administration fee. Typically, notices are sent out at the beginning of the one-year anniversary month from when you first joined and renewals are due by the last day of the same month.
5) Why do you need to know where I live?
Your location is used solely for the administration of the program. The program uses the city, state, and country information associated with your PayPal in order to identify your time zone location. Time zones are the primary data point used to pair coaches together during assignments.
6) I never received an email from The Helping Hand after enrollment.
The Helping Hand utilizes a mail service for its email needs. On occasion, emails that are generated from the system can end up in a spam folder instead of the inbox. Please check your spam and/or trash folders to confirm delivery. If you do not find your Welcome Email, simply notify the program administrator through the "Contact Us" page or notify us using the online form or via WhatsApp.
7) I don't use Facebook, so how will I get information?
We realize that not everyone in the program is on social media. We deliver all program updates and training information through both social media (private Facebook page) as well as through electronic mail. A Facebook profile is not required and will not preclude you from receiving all program information. All benefits of the program can now be accessed through the Private Portal once you establish your account.
8) How long does it take to get a coach assigned to me?
Under normal circumstances, assignments are made within a week of joining the program. However, short delays can occur due to the restricted availability of coaches, or when coaches are not currently available for assignments at all. Coaches that have not received an assignment within ten days (including weekends), may send an inquiry using the "Contact Us" page.
9) What happens if my assigned coach and I are not a good match?
Even in the "real" coaching world, coaches would normally interview their clients to see if they could work together, but the program makes "blind" assignments in that regard, and so an assignment could be made where two coaches are not the right fit. In that case, immediately use the "Contact Us" page on this website to inform us of the conflict, and a new assignment will be made for both participants.
10) How long must I work with my assigned coach/client?
The program no longer prescribes a set number of sessions. We suggest that participants consider conducting 12 sessions for each coach only to mimic a typical coaching agreement, but assigned coaches may agree to hold as many, or as few, sessions as they both agree to hold. There are no minimum or maximum requirements.
11) How do I get my Continuing Coach Education (CCE) Credits?
Coaches who attend the eligible monthly training sessions will be sent an official CCE email that contains everything needed to document your CCE requirements for maintaining your ICF credential. The email is distributed within 48 hours following the training session.
12) Why doesn't the program allow for pairing by niche?
The vision of The Helping Hand Program is to provide a community where new coaches can practice their coaching skills and gain confidence in the coaching profession. What we've learned is that there are as many niches as there are coaches and trying to align niches between two coaches results in extremely long delays in making assignments. Staying committed to our vision, we maintain a focus on practicing coaching skills in general as we believe these skills are the same skills needed regardless of the chosen niche.